Return Policy

Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns within 15 days of purchase. You can return your product for a different product, or a refund to the original payment method.

If you need to return, you will need to fill out a return form and return your return form and goods to us.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging with all tags intact and with your proof of purchase.

Please download our refund / exchange form here.
All information must be fully completed as part of our return policy

Please see below for exceptions to our returns and additional helpful information.

 

Apparel

Several types of goods are exempt from being returned. We will not accept returns on intimate or swimwear apparel, or special limited edition items. These goods will be clearly labelled with the exemption in the product description and in a prominent location. 

All original tags must still be attached to the garment(s) to claim a refund. Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric. We will not be able to accept returns on garments affected. 

Additional non-returnable items

- Magazines
- Downloadable software products  
- Music products: vinyl, cassettes, CDs, downloads

To complete your return, we require a receipt or proof of purchase.  

Damaged/Defective items

If you believe an item to be defective or damaged, please contact our Customer Care team (whatyouwant@spitgan.com) so that we can help resolve the issue.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. 

Exchanges

Late or missing refunds

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. 

Also, contact your bank. There is often a processing period before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at whatyouwant@spitgan.com. 

Sale items 

Only regular priced items may be refunded, unfortunately sale items are final sale and cannot be refunded. 

Shipping

To return your product, you should mail your product to: Nick D/STR3AK, 180 - 5525 West Blvd., Vancouver, BC, Canada, V6M 3W6

Customers will be responsible for covering the shipping costs for their returning  items. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the services of third parties.

Frequent Returns

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact us whatyouwant@spitgan.com

Frequent returns will automatically be flagged in our system. If we notice that our return policy is being abused, we will take action in the form of blocking an account and/or cancelling future orders.
SPITGAN reserves the right to reject returns which do not comply with our Return Policy. Returns that do not respect the policy may be sent back to the original shipping address.

 

Disclaimer

SPITGAN reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team (whatyouwant@spitgan.com) to address any issues or concerns you have regarding the item(s) you wish to return.