Return Policy


Returns 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Your return will be processed in approximately 14 working days. 

If you need to return, you will need to fill out a return form and return your return form and goods to us.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging. 

Refund / exchange form please download here.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items: 

- Gift cards 

- Downloadable software products  

To complete your return, we require a receipt or proof of purchase.  

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team (whatyouwant@spitgan.com) so that they can help resolve the issue.

SPITGAN reserves the right to reject any returning products that do not comply with the above stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team (whatyouwant@spitgan.com) to address any issues or concerns you have regarding the item(s) you wish to return.

When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by SPITGAN. SPITGAN reserves the right to refuse any request for a return without this mandatory proof of return postage.


Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. 


Exchanges

SPITGAN does not offer direct exchanges. We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.


Late or missing refunds 

If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted. 

Also, contact your bank. There is often a processing period before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at whatyouwant@spitgan.com. 


Sale items 

Only regular priced items may be refunded, unfortunately sale items are final sale and cannot be refunded. 


 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. 


Shipping 

To return your product, you should mail your product to: Nick D/STR3AK, 180 - West Blvd., Vancouver, BC, Canada, V6M 3W6

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Frequent Returns

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact us whatyouwant@spitgan.com

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
SPITGAN reserves the right to reject returns which do not comply with our Return Policy. Returns that do not respect the policy may be sent back to the original shipping address.